Guilds support
Help with the game on Android, iPhone, iPad and in your browser
Contact us
Tell us your character name, your device and the app version from the title screen. For a bug, add what you were doing and a screenshot if you can.
Testing on iPhone or iPad through TestFlight? You can also send feedback straight from the app: take a screenshot and tap Share Beta Feedback.
Getting started
- No sign-up. The app creates a guest account the first time you open it and brings you back to the same character next time.
- Moving around. Tap or click the ground to walk there. Drag to turn the camera.
- Where to play. Guilds is in closed alpha on Android, iPhone and iPad (iOS 16 or later), and you can play in your browser at guilds.gg. It needs an internet connection.
Common questions
Is Guilds free?
Yes, and there are no ads.
The game won't load or keeps disconnecting
Check your connection, then close and reopen the app. The first launch downloads the world, so give it a moment on a slow network. If it still fails, email us your device and app version.
My progress is gone
Guilds is in alpha, and we sometimes reset the world while we build it. Uninstalling the app or clearing its data can also remove the guest sign-in from your device, which starts you on a new character.
Someone is harassing me or cheating
Email us their character name, the world and roughly when it happened, and we'll look into it.
How do I delete my account?
Follow the steps in our privacy notice. We delete your account, character and progress within 30 days of confirming the request.